Practical answers for HCU access, setup, teams and support.
Use this screen for the most common HCU questions around registration, account types, regional coverage, custom learning paths and team support.
HCU FAQ
Quick Facts
The key HCU details most learners ask first.
100% free
HCU access is free for supported users in the US and Canada.
US and Canada
This HCU support path is for learners in the US and Canada.
Use the IT Service Portal
Employees should register through the internal IT Service Portal instead of the public path.
Support can help
Contact Support for groups, progress tracking help and custom learning-path questions.
Getting Started
Find the right access type, understand the starting point, and move into the correct registration path.
Is HCU free to use?
Yes. HCU is 100% free.
What is the difference between a D-User and an End User?
D-Users access HCU through a company-managed Husqvarna distribution account. End Users access HCU as individual customers, contractors or learners who are not using a company-managed D-Account.
How do I know which access type I should use?
If your access is tied to a company Husqvarna distribution account, you are likely a D-User. If you are registering as an individual learner, you are likely an End User. Visit the HCU How-To page if you want help choosing the right starting point.
Where should I start if I am brand new to HCU?
Start with the HCU How-To page if you need help choosing the correct access path. If you are ready to browse learning, go directly to HCU.
Account Setup and Access
Find help with D-Numbers, employee registration, and access questions when the right content is not showing.
What if I do not know my D-Number?
If you do not know your D-Number, contact Customer Solutions, your Husqvarna DM, or your company admin for Husqvarna accounts.
How do employees register for HCU?
If you are an employee, you must register via the IT Service Portal.
What if I can log in but cannot access the right content?
If the content available to you does not look correct for your role or region, contact support so the team can help confirm your access type and routing.
What kinds of learning are available in HCU?
HCU includes product and technical eLearning, certifications, badges and a growing catalog of training resources you can work through at your own pace.
Learning Paths and Teams
Find answers about self-paced learning, custom learning paths, groups and progress tracking support.
Is HCU self-paced?
Yes. You can move through HCU courses on your own schedule.
Can I get a custom learning path?
Yes. If you need a custom learning path, contact support.
How can a team register quickly and easily?
If a team wants to register quickly and easily, contact support to form a group.
Can someone help us track completions and progress?
Yes. If your team needs help tracking completions or progress, contact support.
Regional Access and Support
Check supported regions, course updates and the best next step if you are outside North America.
Which regions does this HCU support path cover?
This site supports the US and Canada.
What if I am outside North America?
If you are outside North America, visit your regional site at husqvarnaconstruction.com for eLearning resources available to you.
Are new courses added over time?
Yes. New courses are released consistently throughout the year.
Where should admins or team leads go for help?
For help with access, groups, tracking or team-level support, contact support.
Next Step
Open HCU How-To for access guidance, go directly into HCU, or contact support when teams need help with groups and progress.
HCU FAQ
Practical answers for HCU access, setup and support.
Get answers about access types, registration, employee setup, regional support, custom learning paths, groups and progress tracking for Husqvarna Construction University.
100% free
HCU access is free for supported users in the US and Canada.
US and Canada
This HCU support path is for learners in the US and Canada.
Use the IT Service Portal
Employees should register through the internal IT Service Portal instead of the public path.
Support can help
Contact Support for groups, progress tracking help and custom learning-path questions.
Getting Started
Start with the access path that matches your account type.
Find the right access type, understand the starting point, and move into the correct registration path.
Is HCU free to use?
Yes. HCU is 100% free.
What is the difference between a D-User and an End User?
D-Users access HCU through a company-managed Husqvarna distribution account. End Users access HCU as individual customers, contractors or learners who are not using a company-managed D-Account.
How do I know which access type I should use?
If your access is tied to a company Husqvarna distribution account, you are likely a D-User. If you are registering as an individual learner, you are likely an End User. Visit the HCU How-To page if you want help choosing the right starting point.
Where should I start if I am brand new to HCU?
Start with the HCU How-To page if you need help choosing the correct access path. If you are ready to browse learning, go directly to HCU.
Account Setup and Access
Use the right registration path for your role.
Find help with D-Numbers, employee registration, and access questions when the right content is not showing.
What if I do not know my D-Number?
If you do not know your D-Number, contact Customer Solutions, your Husqvarna DM, or your company admin for Husqvarna accounts.
How do employees register for HCU?
If you are an employee, you must register via the IT Service Portal.
What if I can log in but cannot access the right content?
If the content available to you does not look correct for your role or region, contact support so the team can help confirm your access type and routing.
What kinds of learning are available in HCU?
HCU includes product and technical eLearning, certifications, badges and a growing catalog of training resources you can work through at your own pace.
Learning Paths and Teams
Scale HCU for teams, admins and repeat learners.
Find answers about self-paced learning, custom learning paths, groups and progress tracking support.
Is HCU self-paced?
Yes. You can move through HCU courses on your own schedule.
Can I get a custom learning path?
Yes. If you need a custom learning path, contact support.
How can a team register quickly and easily?
If a team wants to register quickly and easily, contact support to form a group.
Can someone help us track completions and progress?
Yes. If your team needs help tracking completions or progress, contact support.
Regional Access and Support
Know when this site applies and where to go next.
Check supported regions, course updates and the best next step if you are outside North America.
Which regions does this HCU support path cover?
This site supports the US and Canada.
What if I am outside North America?
If you are outside North America, visit your regional site at husqvarnaconstruction.com for eLearning resources available to you.
Are new courses added over time?
Yes. New courses are released consistently throughout the year.
Where should admins or team leads go for help?
For help with access, groups, tracking or team-level support, contact support.
Next Step
Need help getting into the right HCU path?
Use HCU How-To for access guidance, go directly into HCU, or contact Support if you need help with learners, groups or progress tracking.